This Privacy Policy is issued by JAGDAMBA AGGREGATOR VENTURE PRIVATE LIMITED, the owner and operator of the Unto platform.
Your privacy matters to Unto ("Unto", "we", "our", or "us"), which is owned and operated by JAGDAMBA AGGREGATOR VENTURE PRIVATE LIMITED ("Company").
This Privacy Policy explains how we collect, process, use, share and protect information about you. It also describes how you can access, update, or request deletion of your information, and the choices you can make regarding how your data is used.
This Privacy Policy applies to both online activities
(e.g., mobile app, web portal, digital communication channels)
and offline activities
(e.g., customer support, document verification, driver onboarding) operated by Unto.
By using our services, you consent to the practices described in this Privacy Policy.
If you do not agree with this Privacy Policy, please do not use the Unto mobile application or website.
If you have any questions, contact us at: info@unto.in
Device ? Mobile, tablet, or computer used to access Unto.
Device Identifier ? IP address or unique code assigned to your device.
Mobile Application ? Unto mobile app for Android/iOS.
Protected Information ? Data that personally identifies you (name, phone, email).
TPSP ? Third-Party Service Provider.
Usage Information ? Data collected automatically when you use our platform.
A. Information You Provide to Us
When you create an Unto account or interact with our services, you may provide:
Full Name
Email Address
Mobile Number
Profile Photo
Gender (optional)
Address
CNIC, License & Vehicle Details (drivers only)
Emergency Contact
Payment Information
Other documents required for verification or safety
We only collect information that is required for lawful purposes related to providing our services.
B. Information We Automatically Collect (Usage Information)
We and our third-party partners may automatically collect device type, IP address, and app usage stats.
Location Data (Foreground & Background): For our Unto Partner (Driver) application, we collect precise location data (GPS and network-based) to enable ride discovery, accurate tracking, and safety monitoring even when the app is closed or not in use (in the background). This collection only happens when the partner's status is set to 'Online'.
For Riders, we collect location data when the app is running in the foreground to facilitate pickups and live trip sharing.
C. Information Collected Through Cookies
We may use:
Cookies
Web Beacons
Local Storage
Session Tokens
You can disable cookies in your browser, but some features may not function properly.
D. Information Collected via Mobile Application
When you install our app, we may collect:
Device Make/Model
OS Version
Preferred Language
Mobile Network Information
Interactions with the app (buttons clicked, features used, frequency)
If you provide SMS/Phone permissions, we may:
Auto-read OTPs
Verify device ownership
We do NOT read personal messages.
E. Information from Third Parties
We may receive information from:
Payment partners
Verification agencies
Marketing partners
Referrals from other users
Ride-sharing safety partners
We use your data to:
Provide safe and efficient ride-sharing
Match riders with nearby drivers
Process payments and receipts
Improve app features
Send notifications, alerts & OTPs
Handle customer support
Prevent fraud and misuse
Conduct analytics & performance tracking
Provide discounts, offers, and promotions
Enhance rider and driver safety
We do NOT sell your personal data.
We may share your information only in the following situations:
A. With Drivers
To fulfill a ride request:
Rider name
Pickup location
Phone number
Ride details
B. With Riders (for drivers)
Driver name
Phone number
Vehicle info
Location
C. With Third-Party Service Providers
Including:
Payment gateways
Customer support tools
Verification partners
Cloud hosting providers
Anti-fraud services
All partners are legally required to protect your data.
D. Legal or Safety Requirements
We may disclose information when required by:
Law enforcement
Government authorities
Court orders
Safety investigations
E. Business Transfers
If Unto merges, sells assets, or undergoes acquisition, user data may be transferred.
Unto collects and uses location data to provide a seamless ride-sharing experience.
A. Why we need Background Location (For Unto Partners):
Ride Matching: To allow nearby riders to see available drivers and book a ride based on real-time proximity.
Continuous Tracking: To track the partner’s progress accurately while the app is minimized (e.g., when the driver is using external navigation like Google Maps or the phone is locked).
Safety & Security: To ensure trip safety by providing live location updates to the customer and our admin panel until the trip is completed.
B. User Control: Partners can stop background location tracking at any time by switching their status to 'Offline' or by adjusting device permission settings. However, going offline will prevent you from receiving new ride requests.
You may:
Request access to your data
Request deletion of your account
Update your personal details
Withdraw permissions
Control communications & notifications
To request data deletion: info@unto.in
We use industry-standard security methods:
Encrypted storage
SSL/TLS
Firewalls
Secure access controls
However, no online system is 100% secure.
Users are responsible for protecting their passwords.
Unto does not allow anyone under 18 years to use the platform.
We retain your information:
As long as your account is active
As needed to provide services
As required for law & regulatory compliance
After deletion, data may be anonymized for analytics.
We may update this Privacy Policy occasionally.
Major updates will be notified via:
Mobile app notification
Website announcement
11. GRIEVANCE & SUPPORT
Company Name: JAGDAMBA AGGREGATOR VENTURE PRIVATE LIMITED
Email: info@unto.in
Phone: 9853562406
Address: Office No. 610 & 611, Sixth Floor ,Orrange Hive, Vidhan Sabha Road, Mowa, Raipur,Chhattisgarh,492005